Emotional Intelligence - Entry Level

Course ID: 428                         Course Length: 2 day(s)

Overview:

In today’s fast-paced, forward-thinking workplace, supervisors as well as staff are finding their work relationships suffering due to low, or lack of, emotional intelligence. Without the appropriate focus, their behaviors may become counter-productive. This workshop teaches the participants how to maintain self-discipline and improve their emotional intelligence through self-awareness, self-regulation, self-motivation and self-control.

Objectives:
At the end of the workshop participants should be able to:

• Identify the effects and consequences of emotions
  on individuals and groups
• Develop appropriate ways of handling emotions
• Giving and receiving criticism
• Deal with one’s internal critic
• Manage emotional “triggers”
• Initiate new intra and interpersonal skills/habits
• Communicate non-defensively and effectively

Topics:

• Tuning in to your emotional states
• Recognizing and responding appropriately to the
  emotions of others
• Accepting responsibility for your own emotional responses
• Understanding IQ versus EQ strengths and weaknesses
• Establishing effective relationships
• Connecting work goals with personal values
• Recognizing that authentic teamwork necessitates
  productive relationships
• Understanding that effective relationships demand
  emotional intelligence
• Maintaining work balance

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