How To Handle People With Tact And Skill

Course ID: 420                         Course Length: 1 day(s)

Overview:

In today's increasingly fast-paced world of communications, we sometimes overlook the value of tact in dealing successfully with others. We are in such a hurry to get our message across, we forget to consider how it is being received. Yet tact, courtesy, and civility are time-proven interpersonal skills that work. What is tact? It is the ability to recognize the delicacy of the situation and then to say the most considerate or appropriate thing. Tact requires sensitivity to others, combined with the skill of speaking assertively at any given time without giving offense. This may sound like a difficult challenge, but this workshop is specifically designed to help you learn the basic elements of tact.

Objectives:
At the end of the workshop participants should be able to:

• Say the right thing in any sticky situation
• Consider the feelings of the person they're dealing with
• Be more sensitive to others' agendas and concerns
• Speak assertively, not aggressively, in delicate situations
• Recognize the amazing effectiveness of common
  courtesy and civility

Topics:

• The 7 strategies for being more tactful in any situation
• What to do instead of "shooting from the lip"
• Using your own feelings as a yardstick
• How to know when an apology is necessary
• Using both verbal and nonverbal cues to understand
  others' point-of-view
• How to curb a "talk to win" attitude
• Timing your comments appropriately
• Focusing on behavior, not personality
• Uncovering hidden feelings
• Listening for feedback

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