Diversity in the Workplace

Course ID: 395                         Course Length: 1, 2 day(s)

Overview:

Understanding and valuing diversity is an essential supervisory skill in today's increasingly multi-cultural workplace. Employees and customers alike now come from a wide variety of cultural and ethnic backgrounds, creating a mosaic of talents, experiences, and communication styles. In today's organization, diversity is an asset rather than a burden. Clear communication is a key supervisory skill, and respecting each other's different styles is crucial to being a good communicator in a diverse organization.

Objectives:
At the end of the workshop participants should be able to:

• Define prejudice, discrimination, sexism, ageism,
  racism, and stereotyping
• Understand primary and secondary dimensions of diversity
• Identify current workplace trends and statistics as
  they relate to diversity
• Appreciate the impact of discrimination on employee
  morale and productivity
• Identify their responsibilities for smoother relations
  in a diverse workforce
• Understand individual and cultural differences in outlook
• Identify kinds of collusion that prevent the workplace
  from being equally as productive for everyone
• Clarify communication and prevent misunderstandings
  based on cultural differences

Topics:

• How well do you know your environment?
• Diversity statistics that may surprise you
• How well do you know yourself?
• Diversity self-assessment
• Assessing your diversity sensitivity as a manager
• Cultural diversity conflicts and misunderstandings
• Accepting and appreciating diversity
• Building cultural management strategies
• Prejudice, discrimination, and power
• Toward a new and inclusive model of management
• Setting concrete goals and developing an Action Plan

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