Coaching For Improved Performance

Course ID: 313                         Course Length: 1 day(s)

Overview:

This training program is intended for any manager or supervisor who is responsible for providing ongoing coaching and support to employees. Students will develop several competencies, including coaching skill development, on-the-job performance coaching, coaching new employees in learning a new skill or procedure, and aiding employees in identifying problems and generating solutions.

Objectives:
At the end of the workshop participants should be able to:

• Identify an employee’s need for instruction and direction
• Help an employee adjust to change using the correct
  coaching technique
• Coach an employee who is resisting receiving help
• Ascertain when an employee needs coaching to
  improve performance
• Determine when an employee needs coaching
• Direct their coaching techniques to specific situations
• Examine how personalities affect one’s coaching style

Topics:

• Coaching is not counseling
• Common practices of coaches
• Characteristics of good coaches
• Honey works better than vinegar
• Roles of the coach
• Coaching skills and behaviors
• Conditions for effective coaching
• Barriers to effective coaching
• Processes involved in coaching
• Influencing and helping
• Sequential phases of coaching
• Helpful behaviors vs. hindering behaviors
• Questioning techniques

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