Collect Data, Measure, & Develop Tactics for Organizational Improvement

Course ID: 304                         Course Length: 1 day(s)

Overview:

Continuous improvement is necessary for any organization to retain a competitive edge. This seminar teaches how to measure the improvements that are taking place in the organization, and it provides a model for measuring performance improvement. Managers, team leaders, supervisors and team members will learn how to assess the effects of improvement measures.

Objectives:
At the end of the workshop participants should be able to:

• Identify and assess existing measurement strategies
• Develop a system to measure improvement efforts
• Identify key organizational benefits
• Design organization key areas, key indicators and
  performance targets
• Measure and verify organizational improvement efforts
• Anticipate changes and challenges
• Communicate "needs" vs. "wants"

Topics:

• Why measure?
• Features of excellent measurement systems
• Measurement linkage model
• Develop KRAs, KIs, and Performance "Targets"
• Communicate direction
• Your organization's vision and mission
• Develop work-group key indicators
• Data collection tips
• Baseline data
• Reality checking
• Tactics for process improvement
• Implement plans, monitor performance and
  provide feedback

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