Business Communications

Course ID: 263                         Course Length: 1 day(s)

Overview:

Participants will learn to develop their skills in verbal and nonverbal communication, listening skills, and memory retention. Whether the communication is one-on-one, within small groups or across large organizations, students learn how to get their messages across with maximum clarity and effectiveness. A must for success at every level!

Objectives:
At the end of the workshop participants should be able to:

• Get their message across with the maximum impact
• Communicate with many different types of people
• Appreciate and accept individual differences in
  communication patterns
• Communicate effectively both verbally and nonverbally
• Use language effectively
• Adjust communication skills to fit the group size

Topics:

• Communicator self-rating scale
• Communication process
• Group communications
• Person-to-person communication skills
• Motives, feeling, intentions, attitudes, and expectations
• Preconceptions and stereotypes
• Sender- and receiver-caused barriers
• Interpersonal communications inventory
• Major styles of communication
• Responding to others
• Blocking vs. facilitating communication
• Active listening skills
• Memory retention skills
• Feedback traps

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