Conflict Management

Course ID: 170                         Course Length: 1, 2 day(s)

Overview:

Conflict is inevitable in any organization, but unless it is properly managed, it can be destructive and costly. Rapid changes in today’s workplace have caused an increase in conflicts. As organizations downsize, competition and tension increase. In this information-packed workshop you will learn how to manage conflict constructively and open the doors of communication for all members of the organization.

Objectives:
At the end of the workshop participants should be able to:

• Understand why people resist change
• Appreciate the impact of change on individuals
  and organizations
• Pinpoint ways of coping with and managing change
• Resolve conflicts using proven strategies
• Select an appropriate conflict-management style
• Improve communication skills for better
  conflict management

Topics:

• Negotiating to Win 
• Coping With Conflict 
• Conflict Management Styles 
• Causes of Organizational Conflict 
• Conflict Resolution Effectiveness 
• Steps of Negotiation
• Assertively Managing Conflict
• Intrapersonal Conflict Resolution
• Fighting Fair
• Effective Confrontation
• Communicating Without Conflict
• How to Give Reprimands/Complements

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