Anger Control: Keep Your Kool

Course ID: 134                         Course Length: 1 day(s)

Overview:

Do tempers sometimes flare in your workplace? To be human is to experience anger, and the workplace is not immune to this very common emotion. But anger doesn’t have to be destructive. It can actually be an invaluable aid to your organization. In this seminar, participants learn how to recognize the difference between types of anger, covering the spectrum from frustration to rage. They learn how to handle their anger and that of others, how to know when anger is justified and should be expressed, and when it should be suppressed. Used appropriately anger can work for, rather than against, the organization.

Objectives:
At the end of the workshop participants should be able to:

• Recognize environmental and personal factors
  associated
  with anger
• Understand the different types of anger
• Identify the effects and consequences on individuals,
  groups, and organizations in the work environment
• Accept anger as a normal emotion
• Develop appropriate ways of handling anger
• Monitor the progression of angry feelings in themselves
  and others
• Apply methods for dealing with anger constructively
• Solve conflicts through definition of issues and discussion

Topics:

• Anger Attitude Inventory
• Do you know your Anger?
• General sources for your anger
• Your anger history
• Novaco Anger Scale
• Anger and your health
• Anger and you behavior
• Do you make other people angry?
• Resolving your anger toward someone
• Responding to the angry employee

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