Handling Conflicts: Personal and Professional

Course ID: 120                         Course Length: 1, 2 day(s)

Overview:

Conflicts are a fact of life in the workplace. But if handled properly, they don’t have to disrupt the organization’s business. In this workshop, participants examine their own attitudes to discover how misconceptions and misunderstandings can cause personal and professional conflict, anxiety, and pain. By learning how to deal with contention and "de-personalizing" the problem, participants take the first step toward having a clearer, more objective view of themselves, their co-workers, and their professional behavior.

Objectives:
At the end of the workshop participants should be able to:

• Communicate without conflict
• Reframe conflict scenarios
• Recognize the illusion of distorted communication
• Assertively negotiate differences
• Win an argument without losing the relationship
• Identify the signs of personality conflict

Topics:

• Managing on-the-job conflicts
• Relinquishing feeling guilty when you must say "No"
• Implementing strategies to build a winning team
• Working with difficult people
• Understanding and coping with the stress of conflict
• Techniques for handling conflict
• Practicing assertiveness—assert does not mean manipulate
• Myths about assertiveness
• Ten keys for winning an argument
• Conflict resolution coping skills

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